Florida Blue Actively Working On Billing Issues

By Mark Bailey, Jr. | May 2, 2017

Florida Blue retail shop.

Florida Blue is actively working on a payment processing issue that occurred over the weekend. The issue resulted in some members’ accounts being drafted multiple times for their May invoice.

They assured members through a blog post that they are addressing the situation as quickly as possible and are taking the following actions:

  • We are working to identify all overpayments proactively and refund them promptly. We will ensure that only the appropriate amount is deducted and excess deductions are refunded. In fact, we have already begun processing refunds for some customers.
  • We will reimburse members for any bank fees incurred due to overdrafts caused by this issue.  We will work on an individual basis with any member who has concerns about adverse impact on their credit.
  • We have stopped taking electronic fund transfer payments for the time being and have delayed ongoing automatic payments scheduled for this month until we understand the issue and ensure it is corrected.
  • Since members currently will not be able to make payments, we will not cancel a policy for nonpayment until the issue is resolved.
  • During this time, we will ensure that people who need care are able to get it, even if they are unable to make premium payments as a result of this issue.

If you have additional questions or concerns about how these issues affect you, your Bailey Group agent is always available to help. Just call 904-461-1800 or email info@mbaileygroup.com.

Mark Bailey, Jr.

Mark Bailey, Jr. is responsible for all things Marketing at The Bailey Group. He is an avid Jacksonville Jaguars fan and loves to spend his free time learning new ways to use technology to automate tasks and processes to get more done.

Mark Bailey, Jr. is responsible for all things Marketing at The Bailey Group. He is an avid Jacksonville Jaguars fan and loves to spend his free time learning new ways to use technology to automate tasks and processes to get more done.

1200 Plantation Island Dr S #210 | St. Augustine, FL 32080 | Get Directions

© 2017 MFB Financial, Inc. dba The Bailey Group | All Rights Reserved. The information on our blog is not intended to be exhaustive nor should any discussion or opinions be construed as legal advice. Readers should contact legal counsel for legal advice. Some policies may have exclusions and limitations. For costs and complete details of coverage, call or write the insurance agent. The amount of benefits and premium will vary depending upon the plan selected.

Mark F. Bailey, CLU®, Registered Representative offering securities through NYLIFE Securities LLC, Member FINRA/SIPC, A Licensed Insurance Agency. 7880 Gate Parkway, #200, Jacksonville, FL 32256; Phone: 904-997-3000 Mark F. Bailey, CLU® is an agent licensed to sell insurance through New York Life Insurance Company and may be licensed to sell insurance through various other independent unaffiliated insurance companies. The Bailey Group is independently owned and operated from NYLIFE Securities LLC and its affiliates.

The Bailey Group logo

1200 Plantation Island Dr S #210 | St. Augustine, FL 32080

© 2017 MFB Financial, Inc. dba The Bailey Group | All Rights Reserved. The information on our blog is not intended to be exhaustive nor should any discussion or opinions be construed as legal advice. Readers should contact legal counsel for legal advice. Some policies may have exclusions and limitations. For costs and complete details of coverage, call or write the insurance agent. The amount of benefits and premium will vary depending upon the plan selected.

Mark F. Bailey, CLU®, Registered Representative offering securities through NYLIFE Securities LLC, Member FINRA/SIPC, A Licensed Insurance Agency. 7880 Gate Parkway, #200, Jacksonville, FL 32256; Phone: 904-997-3000 Mark F. Bailey, CLU® is an agent licensed to sell insurance through New York Life Insurance Company and may be licensed to sell insurance through various other independent unaffiliated insurance companies. The Bailey Group is independently owned and operated from NYLIFE Securities LLC and its affiliates.